Smart Water Meter Pilot

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Smart Water Meters are being trialled in the Byron Shire

A smarter way to understand water consumption.

Smart water meters provide hourly water consumption data automatically, directly and securely.

Council's Smart Water Meter pilot project is a 12-month study of two areas in the Byron Shire to determine how smart water meters can best work in our community.

The two areas for the pilot study are:

  1. East Mullumbimby (potable water users, commercial and residential); and
  2. Byron Bay (bulk recycled water users only).

The pilot project will involve installation of approximately 400 smart water metering devices. Minor plumbing work may be required in some cases, however all work and materials for this pilot project will be at no cost to property owners.

Although water meters are a Council asset, installation works may require access to private property and water supply may temporarily be disrupted. Council will contact property owners prior to works commencing.

Smart water meters will help:

  • identify leaks earlier;
  • save water, money and potential damage; and
  • optimise the water network and supply to customers.

Council is considering the smart water meter technology for a potential Shire-wide rollout in the future and the pilot project will help assess its viability.

Do you have questions about smart water meters or this project?

Take a look at the supporting information and submit your question using the Q&A tool, or email us.

We will respond via this site (or personally if you’d like your question kept private).

Your questions will help Council make decisions on the next stage of the project.

Supporting info:


How do smart water meters work? The meter registers water use and transmits the data. The data can be viewed by Council and you*. Any leaks can be identified quickly and repaired. Water and money saved! *Customer portal functionality will not be available with the pilot project.How do smart water meters work?
  • The meter registers water use and transmits the data.
  • The data can be viewed by Council and you*.
  • Any leaks can be identified quickly and repaired.
  • Water and money saved!
*Customer portal functionality will not be available with the pilot project.

How smart water meters help everyone Helps you identify leaks earlier. Helps you save water, money and potential damage. Helps optimise the water network and your supply.

How smart water meters help everyone:

  • Helps you identify leaks earlier.
  • Helps you save water, money and potential damage.
  • Helps optimise the water network and your supply.


A smarter way to understand water consumption.

Smart water meters provide hourly water consumption data automatically, directly and securely.

Council's Smart Water Meter pilot project is a 12-month study of two areas in the Byron Shire to determine how smart water meters can best work in our community.

The two areas for the pilot study are:

  1. East Mullumbimby (potable water users, commercial and residential); and
  2. Byron Bay (bulk recycled water users only).

The pilot project will involve installation of approximately 400 smart water metering devices. Minor plumbing work may be required in some cases, however all work and materials for this pilot project will be at no cost to property owners.

Although water meters are a Council asset, installation works may require access to private property and water supply may temporarily be disrupted. Council will contact property owners prior to works commencing.

Smart water meters will help:

  • identify leaks earlier;
  • save water, money and potential damage; and
  • optimise the water network and supply to customers.

Council is considering the smart water meter technology for a potential Shire-wide rollout in the future and the pilot project will help assess its viability.

Do you have questions about smart water meters or this project?

Take a look at the supporting information and submit your question using the Q&A tool, or email us.

We will respond via this site (or personally if you’d like your question kept private).

Your questions will help Council make decisions on the next stage of the project.

Supporting info:


How do smart water meters work? The meter registers water use and transmits the data. The data can be viewed by Council and you*. Any leaks can be identified quickly and repaired. Water and money saved! *Customer portal functionality will not be available with the pilot project.How do smart water meters work?
  • The meter registers water use and transmits the data.
  • The data can be viewed by Council and you*.
  • Any leaks can be identified quickly and repaired.
  • Water and money saved!
*Customer portal functionality will not be available with the pilot project.

How smart water meters help everyone Helps you identify leaks earlier. Helps you save water, money and potential damage. Helps optimise the water network and your supply.

How smart water meters help everyone:

  • Helps you identify leaks earlier.
  • Helps you save water, money and potential damage.
  • Helps optimise the water network and your supply.


  • Council selects smart water meter devices for trial

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    22 Oct 2020


    Council has awarded a tender for the supply of smart water meters for its trial project on residential and commercial properties in east Mullumbimby and selected bulk recycled water clients in Byron Bay.

    WaterGroup Pty Ltd was selected through a formal tender process and will now work with Council to deliver approximately 400 smart water meter devices to help optimise our water management over the next 12 months.

    Byron Shire Council Project Manager, Andrew Swan said WaterGroup has a proven record with smart water metering, leak detection and water efficiency solutions and has worked extensively with other local government and major water utilities.

    “The installation will be a simple and quick process with little impact on Council’s infrastructure”, Mr Swan said.

    WaterGroup will supply Council with two models of smart water meters to accommodate both its residential and commercial clients.

    Both models are designed to monitor water consumption through half hourly readings of average flows and usage data.

    “This trial will allow Council to test the smart water meter technology for a potential Shire-wide rollout in the future,” Mr Swan said.

    “The smart water meters will help us understand where our water is going and, similar to a burglar alarm, they’ll alert us to leaks that are essentially stealing water from our community’s natural resources,” he said.

    It is expected 80% of the installations for the pilot will be completed by December 2020.

    The first installations have commenced on bulk water recycled water meters in Byron Bay, with the east Mullumbimby area scheduled for October to mid-November.

    The disruption to residents and business owners will be minimal, with the process expected to take less than 30 minutes to fit to each home and business.

  • Media Release - Council to trial smart water meters

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    29 Jun 2020
    supporting image


    Smart water meters will be on trial in the Byron Shire from August 2020 as part of Council’s 12-month pilot project to optimise water management in the region.

    Approximately 400 smart water metering devices will be installed on residential and commercial properties in East Mullumbimby and selected bulk recycled water clients in Byron Bay.

    Smart water meter devices will provide hourly water consumption data direct to Council so it can better understand how its customers use water, while monitoring the performance of the water network and its supply.

    Council’s Manager Utilities, Cameron Clark said the current process of manual water meter reads and quarterly billing mean there is a significant time period between customer use and billing.

    “Leaks can be slow and problematic to detect, resulting in bill shock for customers and increased demand on our region’s water sources and Council infrastructure,” Mr Clark said.

    “Faster and smarter billing information will help identify leaks earlier, saving water, money and potential property damage.”

    “Customers will be able to track their water usage and have greater control over home budgets before the bills even arrive,” he said.

    Recent water restrictions in the Byron Shire have heightened the need for a reduction in water consumption. With consistent population growth in the area and finite drinking water sources, Mr Clark said the project is a wise investment in the region’s future water security.

    “It’s time to smarten up with water and transition to a more modern way of monitoring water, because at the end of the day, when the tanks are dry and taps are turned off, nobody likes a leak,” he said.

    Council is considering the smart water meter technology for a potential Shire-wide rollout in the future and the pilot project will help assess its viability. Council is seeking to better understand current data analysis models, identify potential risks and barriers and gauge community acceptance so that a business case and cost analysis can be prepared.

    Although water meters are a Council asset, installation works may require access to private property and water supply may temporarily be disrupted. Council will contact property owners prior to works commencing. Minor plumbing work may be required in some cases, however all work and materials for this pilot project will be at no cost to property owners.

    Council is currently in the planning stage and has called for tenders for the supply of the smart water meter devices for the pilot project. It is expected 80% of the installations for the pilot will be completed by December 2020.